We dare

Daring is proper caring for the customer

by Nadja Gruber - May 17th, 2016

From the bottom of my heart, I believe that excellent customer service is crucial to our success. Therefore, I discuss with managers and I do not give up easily. I dare to fight for the customer`s interests.

Nursen Açıl works at Allianz since 2000. She currently drives the Customer Care Center Initiative. “During my studies, I have started my career in a customer care department as I have always enjoyed communicating and servicing people”, she remembers. A growing passion for excellent customer service made her expanding her responsibilities optimizing global processes and services in over 70 Allianz Customer Care Centers worldwide.

_VY_1375

Daring Moments

“In my job I face daring moments constantly. In this fast-moving time we need to be open-minded and adapt quickly to new processes. For example: A couple of years ago, we were facing the decision whether we should try out innovative new communication media like chat with customers, and whether it makes sense to create social media accounts for an insurance company. Our industry is known as rather conservative, and many countries were hesitant to implement these technologies. My market trends research showed that the customers would like to use those services and in order to make a difference, we have to walk in the shoes of our customers. So I encouraged several country managers at Allianz to dare and take the opportunity, and the positive reactions of our customers rewarded us for taking this decision. Other countries followed.

There are still many exciting moments for us to come – in most countries these services are still to be implemented! The spirit at Allianz makes it the perfect environment to dare something.”

Nadja Gruber

Project Manager Global Employer Value Proposition

Working at Allianz is fun. Why ? I never stop exploring the variety of our business, the great people and what they do to help our customers grow in life. That’s what fascinates me and what I love to share with you. Dare to reach out and learn more about your career at Allianz!

Show Comments
18 replies
  1. Rickie says:

    Hello there, I found your wweb site via Google while searching for a rewlated subject, your site got here up, it seems to be great.
    I have bookmarked it in my google bookmarks.

    Reply
  2. Gavin says:

    Hi tto aⅼl, hoᴡ is the whole thing, Ӏ think eνery one is getting
    more from this web page, ɑnd your views
    are good for new viewers.

    Reply
  3. Tangela says:

    I was reaing through some of your articles on this site and I
    believe this website is really informative!
    Keep posting.

    Reply
  4. Anonymous says:

    Thank уоu for the auspicious writeup. It if truth be told was
    once a leisure account it. Glance complicated to more brought agreeable from
    you! However, how could we keep in touch?

    Reply
  5. Anonymous says:

    Hi there, You’ve done a fantastіc job. I wilⅼ definitelү ԁigg it and personally recommend to my friends.
    I’m confіdent they’ll bе bеnefited from this wеb site.

    Reply
  6. salja guldmynt says:

    Hey just wanted to give you a ԛuick heads up. The text in your artiϲle seem to
    be running off tthe scrᥱen in Safari. I’m not ѕurе
    if this іis a fⲟrmatting issue or something to do with internet browser compatibility but I thought I’d post to let yoս know.

    Thhе design and styⅼe look great though!
    Hope you gеt the isѕue гeѕolved soon. Cheers

    Reply
  7. Anonymous says:

    Hi there, I discovered your web site by means of Google even as looking for a similar matter, your
    website came up, it appears great. I’ve bookmarked
    it inn my google bookmarks.

    Reply

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *